Call Center Analyst Associate
Description: Provides operational support and report writing services in a multi-platform environment for the call center. Functions as a member of the Operations Team for the call center. Analyzes co...
Call Center Analyst Associate
7 April 10:08 PM
Salary: $53722 — $53722
Company: Kaiser Permanente
Location: Fontana, San Bernardino County
Description
Description: Provides operational support and report writing services in a multi-platform environment for the call center. Functions as a member of the Operations Team for the call center. Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. Monitors and/or develops the application of scheduling systems, includin… View full job description
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